At Anjali’s Atelier, we carefully curate jewellery from trusted manufacturers and suppliers to bring you pieces that are elegant, distinctive, and affordable. Every item is checked for quality and securely packed before dispatch to ensure it reaches you in perfect condition.

We genuinely want you to have a smooth and delightful shopping experience. However, as a retail business dealing with delicate jewellery, we follow a clear and structured policy to maintain fairness, product integrity, and prevent misuse—something quite common in the jewellery category.

Thank you for supporting a small business built on trust and thoughtful curation.

Eligibility for Returns

We will always try our best to assist you if something unexpected happens. Returns are accepted only in the following situations:

A. Wrong Product Received

If the item delivered does not match your order.

B. Damaged Product Received

If the product arrives broken, damaged, or defective.

Such issues must be reported within 24 hours of delivery so we can resolve them promptly.

To help us assess the situation, please share:

• Photos/videos of the outer packaging

• Photos/videos of the inner packaging + product

• A brief explanation of the issue

The item must be unused, unworn, and returned in original packaging.

We review all genuine cases with care and fairness.

Non-Returnable / Non-Refundable Items

To prevent misuse and maintain hygiene and product integrity, the following items cannot be returned or refunded:

• Change of mind

• Items showing signs of wear or use

• Customised or altered pieces

• COD orders refused after dispatch

• Items damaged due to mishandling after delivery

• Tarnishing caused by perfumes, moisture, sweat, etc.

All sales are final unless the product is incorrect or defective.
We appreciate your understanding, these rules help us keep our prices fair and service consistent.

Refund Process for Approved Cases

If your case qualifies for a refund:

• Refund will be processed within 5-10 business days

• Returned to the original payment method

• COD orders will be refunded via bank transfer

• Shipping + COD fees are non-refundable

We aim for a smooth and transparent process.

Exchanges

Exchanges are allowed only in the following cases:

• Wrong item delivered

• Faulty or damaged item delivered

Exchange requests must be raised within 7 days.
We will take care of the rest once the item is received and inspected.

COD-Related Policy

To keep COD available for genuine customers and avoid misuse:

A. COD Refusal

If a customer refuses a confirmed COD order:

• Future COD orders may be blocked

• Shipping + COD charges must be cleared before placing the next order

B. Claims Without Proof

We cannot process damage or defect claims without photo/video evidence.

Return Shipping Instructions

If a return is approved:

• We will arrange a courier pickup, OR

• You may send it back via a trusted courier (we reimburse only in case of genuine defects)

Returned items must include:

• Original box

• Invoice

• Accessories, if any

• Untampered packaging

Final Rights

To ensure fair service to all customers, Anjali’s Atelier reserves the right to:

• Approve or reject refund/return requests

• Restrict service to customers attempting policy abuse

• Update the policy at any time

We remain committed to offering a thoughtful, honest, and satisfying shopping experience, while protecting the integrity of our small business.